Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Angela H
Came to view a car, nice relaxed visit, given the keys to look around it in our own time. Any questions answered and couldn't be more helpful. No pushy sale's talk, and have cars to suit all budgets. I would recommend this garage. Excellent service and professional staff.
Patricia O
Excellent service. Could not fault them. Would highly recommend them.
Anna B
Extremely helpful, quick to respond and very friendly
Malcolm T
Went to look at a 9 year old car that as you can expect had a few scratches a bit of rust and general signs of wear and tear they removed all the rust repainted all the scratches replaced a tyre and gave it a through cleaning inside and out keeping us informed of progress at all times excellent service from start to finish thanks to the team at RDM would recommend anyone to go look at their extensive stock and share in the fantastic service
Ashley H
RDM had a great range of vehicles and the sales team were welcoming without being overly involved in my initial look around. It was nice to see such a varied mix of cars side by side. Once I knew I was interested in one particular vehicle the team were happy to provide keys for a further look around/insude but again with trying to press for any decisions or early thoughts. Unless I asked for further details there was a clear vibe that RDM let their customers take time to decide on what's for them rather than the typical "try to make you buy" you can get at other dealers. In the end this made for a very comfortable experience and I am happy to say after great support from the team I drove away a week later with my new car from RDM, 1 week in now and loving it! Would certainly recommend RDM to anyone looking for a new motor.
Amanda C
Buying my car was made easier for the friendly and pleasant salesperson who we dealt with.
Barry R
My wife and I travelled 150 miles to view and test drive a particular car. we were met by a sales executive who first of all treated us to a most welcome cup of tea.the car was ready and clean.the test drive was a dream.we decided to buy the car and was offered a good price for our car as part ex.the whole deal including paperwork was completed without a hitch.a very professional and courteous service .thank you.
Melanie S
Great service, not pushy, couldn't be anymore helpful. I'm a returning customer and will no doubt use rdm for my next purchase.
Martin R
Very personal service by the sales manager G, thank you for your attention. We travelled over 300 miles to collect our car from RDM Direct
Peter W
A well run business whose staff were efficient, trained and knowledgeable. They did what they said they would do which is all I required. I would certainly buy from them again.
Matthew T
Pleasure to deal with. Car was cleaned and presented perfectly. Purchased during lockdown so it wasn't easy to see the car however they were patient and helped with any questions I had.
Kerry A
Purchased a lovely Mini cabriolet from RDM Direct. The salesman was most courteous and not the slightest bit "˜pushy'. The car was well valeted and a new MOT was supplied as there was only 2 months left on its current one. There were a couple of minor issues that were noted during the test drive and a walk round and these were all taken care of. Also, after a few days of driving the car a problem with the engine manifested itself and after calling RDM I was asked to drop the car in so they could resolve the issue and was provided me with a courtesy car in the meantime. To me this is a wonderful service, and I would have no hesitation in recommending RDM Direct.
James C
Great service, I had to travel from Leeds but I was ensured that the car would be put to the side to make sure it was not a wasted journey. I was given the best offer for my part exchange, more than the main commercial dealers. Also even though the first MOT is not due until June, RDM have ensured me that they will get the car serviced and also an MOT as well as fixing any advisories. There was also a tear in the seal on the drivers door that they also ensured they would replace before I pick up the car. Thanks for a great service, I look forward to picking up my new car.
Maureen T
Very pleased with the used VW Golf bought from RDM Direct just over a week ago. Car was ready as requested for a test drive the week before, our car salesman was very polite and helpful - all in all would definitely recommend.
Julie W
Good experience all round. Polite and helpful staff. Car serviced and ready on time. Thank you
Kathryn L
Brilliant company to deal with ! Not pushy really helpful.
Mark B
Added criteria to search picked up good selection. This search was saved for my next view saved time
Robert M
Very professional and easy to deal with Thanks rob
Michael E
Great buying experience, hassle free, friendly, and relaxed with no pressure to buy the car or the additional warranty's. The car we brought was as advertised but I had a few niggles, agreed conditionally on the sale and all work completed as agreed before collection/purchasing. Was initially put off by the location / being a small independent garage but they have a lot of high value cars and their customer care was miles better than my last main dealer car buying experience..
John T
Just visited rdm and bought a car.The salesman went out of his way to answer any questions I had.Great buying experience, no pushy salesman. The car was spot on all jobs that needed doing were done before I picked it up.many thanks see you for my next car
James S
So glad that I found this garage. All of the guys that work here are the real deal. So helpful and welcoming. AA affiliated too which is a bonus, answered any questions I had no problems and definitely no skirting around the truth. They have kept us informed of any issues and I will definitely be looking to buy from RDM again.
Contance H
It was first class service good communication. I will recommend anyone to buy car from RDM.
Tyler-John P
Excellent and welcoming team, very helpful and honest
Darren B
Absolutely brilliant service from rdm.. especially dan that dealt with me, brilliant service all round would highly recommend to anybody.
Thomas B
Very impressed with this garage. Was provided with great customer service and would definitely consider purchasing from here again.
Alex S
Lovely experience, very relaxed environment. The sales rep, was not your typical pushy sales rep. I feel confident I got the best deal and I am super excited to pick my new car up on Friday.
Daniel R
Absolutely brilliant! Very straight to the point with everything and not trying to sell me everything under the sun. They dealt with me and my purchase in the best and most professional manner. Can not recommend RDM Direct enough and will be referring friends and family in the future.
Molly C
Amazing experience and amazing people so friendly and they all make you feel so comfortable
Steven W
Excellent dealings with the team, no hard selling of extras just plain and simple sailing with excellent communication and customer service !!
Pat S
Very helpful from setting foot on the lot. I was interested in one car that they were selling a Skoda Yeti. They moved the car so I could have good access to the boot and was able to give the car a through check over and also had a test drive. I had already used them before when I bought my C3 there.
Christopher S
Found the right car at the right price. Quick, friendly and easy to deal with. Salesman was really friendly and helpful. Collecting the car Saturday. Couldn't be happier
Kevin G
Absolutely great !!! All the team made my buying experience very pleasing. Nothing was too much trouble. Would I buy from them again ? Yes. Would I recommend them ? Most definitely. Thank you guys. Massive pat on the back from me !!!
Christopher L
Very welcoming and helpful a pleasure to deal with
Darren W
Straight forward easy and friendly Salesman did everything I asked him to for a straight forward purchase.
Gareth C
Very friendly and professional. Would be more than happy to go back there in the future When looking for a car to buy.
Amarjit K
It was a stress free, excellent experience. They did it no time. I would highly recommend Rdm Direct Ltd and look forward to buy my next car from them too. Many thanks
Lauren A
They have a excellent collection of cars, very friendly, helpful and no hard sell. They also delt with all the paper work. Would recomend to anyone and I will be looking at there stock for future cars.
alex S
The staff were very friendly, and helped me a lot in choosing the car Infiniti Q70s.
Paul D
Buying a used car isn't exactly easy. You've got to be really lucky to buy a used car that doesn't need a bit of work. I wasn't one of those 'lucky ones', but was very lucky buying from these guys: The service I received surpassed the expectations the award certificates on the walls gave hope for! Car developed a fault, they sent a loan car on a lorry & collected mine on the same day, and completed the repairs. A week before my warranty ran out, I had my mechanic inspect the car (with a magnifying glass!) and identified a couple of components that were going to need replacing by the time the mot expires.... They took the car back, and replaced parts without any hassle! The whole team were great, really easy to deal with, and made the whole process as painless as buying a used car can be! I now have a fabulous car at a great price! Thank you Guys!
Steve B
A non-pressure sale. Questions are answered honestly. Time is given when needed.
Mandy J
Really helpful and friendly - new car sorted and received within days
Ian D
Excellent customer service with the sales person being very knowledgeable about the vehicles in stock. I am delighted with the car purchase price and also obtained a good price for my part exchange. I would certainly consider the garage again when purchasing another vehicles. Quality vehicles on display.
Rebecca M
Really smooth and quick sale. Great customer service
Vanessa W
Very helpful and polite and no pressure Knowledgable and honest
Aston N
Nice lads and service..helpful and got few other nice cars to look at.
derek A
Cant fault them top notch service from start to finish
Andreea S
Great service! Our car dealer was really helpful and answered all our questions patiently, told us about every detail we needed to know and all in all had a great cheerful mood! Very pleased with the dealership and already recommended them to some friends!
Jodie F
Excellent service and so helpful to a new driver who had no clue on what i was looking for
Chris W
First class service from start to finish. Very pleased with our car and the part exchange
Joshua L
There is no pressure to buy at all, they are very knowledgeable and want to help you as best as they can. Great dealership.
Baljit K
George was an excellent salesman who helped us with every question and concerns. Highly recommended!
Steven H
Brilliant experience buying through RDM, only bought a car worth just over 2k but they couldn't do enough to help, sorted any imperfections for me! Highly recommend these guys!!
Robert P
Excellent customer service from danny gave us a good p/x price compared to other garages, had a issue with new car sorted the same day. Would definitely recommend.
Colin W
Excellent service, very helpful and friendly, Not at all pushy, let you browse without hassling, but readily on hand if you wanted advice. Purchased a car from them and they sorted out Tax, MOT etc. and gave me a fair price for my old car in part exchange. My 'new' replacement car was prepared in super clean condition ready for me to drive away. Fully recommend RDM Direct in Burton On Trent.
Steven G
Excellent customer service from rdm and happy with the car
Debra M
Excellent experience. Staff were helpful, knowledgeable , accommodating. We were given the opportunity to view vehicles alone and make decision without any pressure . Looked after from start to finish. Would recommend to anyone.
Stephen P
Good experience, very helpful and courteous Pleasant deal
Harriet E
Very good - everything was made easy - excellent service.
Ray L
excellent staff not pushy, George who dealt with us was great left us to look, test drive never put under any pressure
richard L
Knowledgeable staff and very helpful throughout the whole process. They don't use pushy sales tactics and explain everything clearly. I would use this business again in the future and highly recommend.
kirsten W
Excellent customer service, they went above and beyond to obtain a fantastic first car for my daughter. Would highly recommend this garage and will use them again. Lovely motors and great condition.
Clint B
Amazing service take all needs Into account worked with David who I must say was a pleasure very interactive with myself and kids keeping g them happy why we sorted out paper work
Stuart R
The car I was looking for I was unable to get but a newer shape I was able to get very friendly and top service
Cameron P
Great place -friendly staff- great cars- good communication really pleased
Barthy O
Very pleased with the whole experience. The car I bought was in excellent condition and I was collected from the train station. Very professional to deal with.
Stephen W
Quick, easy with no pressure from any members of staff. Relaxed atmosphere too. Dan explained everything I needed to know. Would recommend them to anybody !!!
Darren M
From start to finish very professional, the car was well presented and all work that needed doing was done before I collected it. I would have no problem recommending this garage.
Amanda E
Thank you very happy with my z4 love it. You made changing my car a very easy experience.
Lisa H
No pushy salesmen, bought a used car from here and was a smooth transaction. I had requested a few small jobs to be done on the car before I collected it and viola I picked it up today and everything ready. Only needed to spend 5 minutes to complete the final paperwork and drove out the garage a very happy customer. Thanks to Duncan and the team!
Steve B
As a person who doesn't normally like to use a car dealer, this was a surprisingly pleasant experience, the car was just as advertised, the part ex. deal was fair and the sales person was non pushy and a pleasure to deal with. Many thanks for making `a deal` a pleasure, thoroughly recommendable and wouldn't hesitate to use them in the future Regards Steve Bruton
Samual R
Very friendly and professional service both over the phone and on site. The car we purchased had been serviced and cleaned to a high standard and we were happy with the deal we struck.
Ayaan M
Absolutely fantastic. The customer service we received was so helpful and informative. They made sure we were well looked after and we're comfortable with everything.
Robert J
Very helpful and knowledgeable salesman who addressed all the issues we raised with a can-do attitude. Refreshing change from normal hard sell spiel. Would recommend this company.
Mark T
Very helpful. Friendly , car as described. Allowed to go on test drive on my own after supplying driving licence details which was good as nice to make own assessment without salesman watching over shoulder. Duncan very helpful and although offering extras like warranty and is his job didn't push them.
Karen L
Fantastic service, they were so helpful and very friendly. Nothing was too much trouble, I was dreading buying a new car as my car had been crashed into and I had loved it. I had looked at numerous cars the same but there was always faults whereas the one I found at RDM was even better than my old one. Will definitely be going back if I ever need a new car. Thanks RDM
Sue H
Very helpful, received car in excellent condition
Aroon C
Fantastic bunch of guys at rdm, efficient and reliable service, fair prices and quality cars highly recommended
Sue T
Great communication and excellent customer service from start to finish! Went above and beyond what was required to make sure I was happy, and that the car was exactly how I wanted it. Highly recommend!
Nyachin N
very smooth process, everything explained, had no problems
Ashleigh C
Friendly, helpful and most of all, not pushy. Really relaxed, I was able to look around and test drive without being forced into a sale. Would 100% recommend!
Fiona C
Very accommodating. Willing to come out on the test drive with me as I didn't know the area. Very pleased with service especially AA accreditation and all the services that come with that. Thanks a bunch.
Adam B
Saw the car advertised and called RDM. The person I spoke with on the phone was more than happy to help. I organised to pop over the next day and was allowed to take the car out alone for a test drive. All went well and I collected the vehicle a little over a week later. A few niggles were rectified (wheel refurb) and some previous MOT advisories were also done without me asking. All in all, very happy with the car and buying experience.
David B
Car was presented in outstanding condition. Staff were more than helpful even though they were busy
Barry L
Very professional and the car that we wanted to view was excellently presented. Salesman was excellent.
Amy B
Great customer service, friendly staff and good cars
David R
Excellent communication pleasure to do business with
John P
Very helpful great customer service would recommend to friends
Mohammed R
Quick, friendly service. Made us feel welcome, especially having travelled all the way from Manchester. Only (minor) downside was having to wait for a phone call from the finance company for security before finalising the deal, but that is not the garage's fault. Great experience overall.
Jacqueline R
Very helpful and efficient services. Pleasant and helpful both face to face and over the telephone